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Service Solutions

Customer care center

Our specialists help you solve the problem with our global call center network whenever and wherever you are.
Technical support center

Fast response to your technical inquiry and access to our technical documents
Spare parts center

Warehouses are set up in different regions and countries to support fast services
Service Training

Mindray provides different levels of online/on-site training to customers, distributors, and service partners, including marketing, operation, application, and troubleshooting.

CRM platform

Free to Mindray distributors and make all customer calls visible and traceable
Quality

Quality is the lifeblood of Mindray and our products, which runs throughout our design, supply, manufacturing, delivery, and customer service.

Success Stories

From Stable Operations to Integrated Support: Enabling Sustainable Growth at RSCM

From Stable Operations to Integrated Support: Enabling Sustainable Growth at RSCM
From Daily Support to Long-Term Partnership: Making Quality Service an Integral Part of Hospital Operations

From Daily Support to Long-Term Partnership: Making Quality Service an Integral Part of Hospital Operations
University Joint Course Training, New chapter for Russian Medical Engineering

University Joint Course Training, New chapter for Russian Medical Engineering

With the continuous breakthrough of Mindray products in high-end hospitals in Russia, Mindray brand has gradually gained customer recognition in high-end hospitals of Russia, more and more equipment has entered the hospital.

Africa Team, Assemble

Africa Team, Assemble

James, local engineer in Kenya, is in charge of Mindray ultrasound and patient monitoring service in Kenya, and is called busy bee by local customers.
Big Project Delivery

Big Project Delivery

At Mindray service, we’re committed to deliver every medical devices and solutions to customer with high quality and we accomplished lots of impressive big projects implementation in Europe and world wide.
Customer Management, Takes Service a Step Forward

Customer Management, Takes Service a Step Forward

For a long time, our service support focus on distributor support, and we didn’t have enough understanding about the situation in end-user. With more and more products breakthrough in higher customer group, especially more and IVD products installed in high end laboratories, we realize that some changes should be there from service to satisfy the customers which has different demanding in products and service.
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