service@mindray.com

Closer Service
Better Healthcare

What Challenges are you Facing?

We provide comprehensive solutions to fulfill your business goals

Providing high quality care with efficiency

Easy to use, quick and reliable results to assist precise diagnosis

Total cost of ownership

Cost from all aspects of purchased devices are taken into consideration

Efficient service support from manufacturer

Fast response and strong platforms to support sustainable business growth

Full life cycle assets management

Management from devices commissioning to end of life, from maintenance to repairs

We Offer
Innovative Service

M-Connect

To connect your devices inside hospital IT networks and accelerate the development of smart hospitals

IoT

Integrate your devices into Mindray remote diagnostic network

Standardized Laboratory

Build up smooth lab management workflow to improve sample volume and diagnostic quality

BME education

Conduct technical training to empower BMEs for better services.

Assets management consultation

Service more than repair and maintenance. We also act as consultants for hospital assets to improve operational hospital efficiency

Service Solutions

Customer care center

Our specialists help you solve the problem with our global call center network whenever and wherever you are.

Technical support center

Fast response to your technical inquiry and access to our technical documents

Spare parts center

Warehouses are set up in different regions and countries to support fast services

Service Training

Mindray provides different levels of online/on-site training to customers, distributors, and service partners, including marketing, operation, application, and troubleshooting.

CRM platform

Free to Mindray distributors and make all customer calls visible and traceable

Quality

Quality is the lifeblood of Mindray and our products, which runs throughout our design, supply, manufacturing, delivery, and customer service.

Success Stories

University Joint Course Training, New chapter for Russian Medical Engineering

With the continuous breakthrough of Mindray products in high-end hospitals in Russia, Mindray brand has gradually gained customer recognition in high-end hospitals of Russia, more and more equipment has entered the hospital.

Africa Team, Assemble

James, local engineer in Kenya, is in charge of Mindray ultrasound and patient monitoring service in Kenya, and is called busy bee by local customers.

Big Project Delivery

At Mindray service, we’re committed to deliver every medical devices and solutions to customer with high quality and we accomplished lots of impressive big projects implementation in Europe and world wide.

Customer Management, Takes Service a Step Forward

For a long time, our service support focus on distributor support, and we didn’t have enough understanding about the situation in end-user. With more and more products breakthrough in higher customer group, especially more and IVD products installed in high end laboratories, we realize that some changes should be there from service to satisfy the customers which has different demanding in products and service.

Grow Up with Biomedical Engineer Together

Since we started our operation in Indonesia 10 years ago, we have been continuously enhancing our partnership with local biomedical engineers. On the 10th anniversary of Mindray Indonesia, we celebrate our company's achievement as well as the breakthrough of biomedical engineering organizations in Indonesia.

Timely Assistance in Spring

If it weren’t because of the epidemic this year, we might not have thought that a thin mask would became the last line of defense to protect human health, let alone know that a small action can cross the mountains, lakes and sea, warmed the heart of the distributors. Mindray, as a member of the global village, has been holding hands with distributors, heart link hearts, and jointly fight the epidemic.

Closer Service
Better Healthcare