Providing excellent customer service and support is a top priority for Mindray. We understand that when our medical devices and solutions are running at peak performance, healthcare providers can deliver better patient care outcomes. That's why we're excited to announce the launch of our brand new, enhanced online customer service portal.
And the best part? You can now access this game-changing portal simply by scanning the QR code found on your Mindray equipment. It's a seamless experience that connects you instantly to a world of service and support offerings.
Here's a quick look at some of the great new capabilities:
Free Hotline
With just a few clicks, you can quickly search for and find the Mindray service contact information for your specific country or region. Need to reach out for support? We've got you covered.
Leave a message
Instead of calling or emailing, you can now submit service requests directly through the online portal. This streamlines the process and allows for seamless tracking.
Self-Service
Our vast library of self-service resources like product guides, videos, FAQs and troubleshooting content empowers you to independently resolve many common issues. This on-demand knowledge base provides 24/7 access to optimize your Mindray systems.
Service News & Updates
Stay in the loop on all the latest service bulletins, tips, announcements and more. The regularly updated service content ensures you don't miss out on any important information.
Reagents, Calibrators & Controls
Find all the details you need on compatible reagents, quality controls and calibrators for use with your Mindray equipment - all in one place.
The bottom line? We want to make it as easy as possible for you to access service and support resources for your Mindray products. This enhanced online portal is a game-changer, providing unprecedented self-service capabilities and a wealth of valuable content right at your fingertips. Simply scan and go!
We invite you to explore the new portal today by scanning the QR code on your Mindray devices. If you have any other questions, don't hesitate to let us know!”
