The newly-emerged epidemic pneumonia caused by a new type of coronavirus (COVID-19) has become the biggest concern in China and the very focus of public attention around the world. As a company with the mission to “advance medical technologies to make healthcare more accessible”, Mindray has immediately responded with multiple actions.
Mindray has donated a total amount of about 1.57 million USD’s worth of medical devices to Wuhan Huoshenshan Hospital and Leishenshan Hospital, two make-shift hospitals for the treatment of novel coronavirus patients. From Jan 25 to Feb 6, Mindray completed the installation of over 3,000 units of devices against time as Huoshenshan and Leishenshan completed the construction on Feb 2 and Feb 6 respectively.
The demand for quality medical devices also staggeringly soared across the whole nation. As the leading provider of medical devices and solutions in China, Mindray has allocated resources efficiently and spared no efforts to ensure the timely supply of devices urgently needed. Till Feb 17, Mindray has delivered over 35,000 units of medical devices to help nationwide hospitals and caregivers to combat the novel coronavirus.
At the very early stage of the epidemic outbreak, Mindray Wuhan Subsidiary proactively arranged over 200 service engineers to check the status of over 20,000 Mindray devices installed across Hubei Province. An emergency plan was also carried out to ensure the supply to regions badly affected by COVID-19 in Hubei.
And when the construction of Huoshenshan Hospital just started, colleagues from sales, marketing and customer service departments in Mindray Wuhan Subsidiary made coordinated efforts, round the clock, to put together a total solution for the whole hospital. After obtaining the approval by the hospital, Mindray quickly established a front-line team with more than 100 members, including Mindray customer service engineers, clinical application training engineers and engineers from distributors. They were divided into the groups of professional installation, trainings and logistics support to start work on the configuration, logistics and installation.
The customer service team performed lean management, by allocating the responsibility of transportation, installation and after-service to the corresponding group leaders. Though the construction site was very crowded with all kinds of people involved in the Huoshenshan Hospital’s construction, thanks to a meticulous plan, Mindray team worked in an orderly and coordinated manner. What’s more, since time was extremely tight, Mindray team members worked in shifts, with no less than 50 engineers in each shift, to keep the installation on the go and, eventually to finish all the tasks in time.
In response to complicated and special clinical demands of front-line hospitals, Mindray has offered an optimal comprehensive solution across Patient Monitoring & Life Support, In-Vitro Diagnostics and Medical Imaging System in the shortest time.
Safe ICU
Integrated Data
Hematology solution (BC-6800Plus, BC-5390CRP)
Chemistry and immunoassay solution (SAL 9000, CL-6000i)
Microbiology solution (TDR-X120, TDR-300B Plus)
Ultrasound disinfection solution (TE series)
Smart cardiopulmonary assessment solution: ultrasound assists in the diagnosis of severe pneumonia
The fight against the coronavirus on the frontline needs the strong support from the back end. Mindray has carried out efficient coordination across supply chains, manufacturing, logistics, delivery, installation and trainings to ensure a seamless workflow.
On the third day of Chinese Spring Festival holiday, Mindray Guangming Manufacturing Center already resumed work to ensure the timely supply of Mindray products.
Not only in Wuhan, in order to fully cooperate with the control and prevention of COVID-19 across other regions, all Mindray subsidiaries in China immediately established emergency teams, involving production, customer service, technical support, and clinical training. All people are standing by 24/7 in case of any urgent request for our service and ensure that all devices in use are functioning properly. For urgently needed ventilators, patient monitors, infusion pumps, anesthesia machines, defibrillators, portable ultrasound system and other IVD equipment, Mindray has been and always will be working tirelessly to ensure the timely supply.
Mindray is ready to make extra donations and will always be committed to offering high-quality products to all regions. We firmly believe this epidemic will be brought under control. With joint efforts, we can win the battle against this common enemy to all humankind.