Meet Mindray Service Team
We provide professional services with leading-edge technology
Aligning with our customers is one of Mindray’s core values. At Mindray, we believe that we can bring better healthcare for all only by providing safe and reliable medical devices for our customers. As one of the leading medical device providers that keep breaking the boundaries to innovation, Mindray offers an integrated service solution that meets the needs and expectations of our customers, and a proactive, professional service team that maximizes the product value. We take excellent care of your products to help you take excellent care of your patients.
Enjoy easy access to our safe and effective services through the M-Cloud platform
Allow us to make your professional life easier with our sharing culture. You can freely explore the variety of practical learning materials through our platform online if you're a technician. Also, you can watch the global broadcasting of our courses through the platforms, which is right at your fingertips.
North America Server
Experience the dynamic cloud learning environment on our SF (Success-Factors) platform. Study courses, take exams, give feedbacks, download certificates and more to be discovered, simply by logging in with a personal account. All you need is a browser to access our trainings anytime, anywhere.>> Explore our cloud learning options
The D-CRM (Distributor-CRM) platform is specially designed for our distributors. On this platform, you can easily report customer service inquiries, track service timeliness, look up equipment information, follow spare parts logistics, check tickets and man-hours, and access more service-related functions.>>Discover our D-CRM platform
Mindray warrants to the original equipment purchaser of this product, the equipment will be free from defects or deficiency in design, material, and workmanship for a period set forth below, provided that customer has completed and fed back the Product Registration Card.>>Start your registration
With global service network, Mindray provides comprehensive service solutions to our customers timely and efficiently, including customer care, technical service, spare parts support and training etc.
With global call center network, we can support the global service inquiry by different counties and languages. Just call our hotline numbers for a direct line to our Customer Support Specialist…more>
Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail or by any means during the entire life cycle of Mindray instruments.more>
Spare Parts Support
Mindray and its subsidiaries keep enough spare parts inventory for all products for at least 5 years after production is officially stopped.more>
Training and Education
Mindray and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.
Our customer training is focused on helping you optimize performance and productivity. We will explain to you the basic technical knowledge related to our devices, so you can better operate and maintain your products to create the best experience for your patients. Responding to our customers' needs, we also provide value-added services such as equipment management, quality control, and certification, to help hospitals boost efficiency and develop sustainably.
We believe in the power of partnerships and try to offer the best support to our distributors. Your technician team can gain more expertise by joining our technology sessions and hands-on trainings, which covers the mastery of installment, maintenance, repairing and other skills related to our products. Certificates will be handed out to qualified technicians after strict assessment to guarantee professional, timely, and high-standard customer services.Let us help you build a continuously learning team of technicians who are always up to the task.
Local Training Center
Mindray is also trying to bring in-person trainings closer to you. We want to ensure that you can receive high-quality trainings faster and at lower cost. Hence, apart from our two initial training centers in China, we have now built six more that are distributed globally. At these centers, you can find over 100 localization specialists, teaching staffs with different expertise, and the newest Demostration Device. Our professional and standardized product trainings also come with a variety of language choices to meet diverse needs.
Find our service centers near you
Shenzhen HQ is in charge of planning and R&D of new products for our major three product lines.
Chengdu R&D Center
Chengdu R&D Center specializes in hematology analyzer and chemiluminescence immunoassay system.
Beijing R&D Center
Beijing R&D Center, established in 2001, is dedicated to the advanced research in IVD, MIS and medical systems.
Xi’an R&D Center
Xi'an R&D Center is dedicated to software technologies of PMLS and MIS.
Nanjing R&D Center
Nanjing R&D Center, established in 2008, specializes in developing surgical lights, operating tables, medical supply units and medical beam system.
Seattle R&D Center
Established in 2006, Seattle Center is Mindray’s first overseas R&D center. It focuses on ultrasound and IVD technology innovation.
Silicon Valley R&D Center
Silicon Valley R&D Center dedicates to the advanced ultrasound technologies.
New Jersey R&D Center
New Jersey R&D Center is dedicated to clinical studies and the advancement of UI and industrial design.
Branches and subsidiaries
More about Mindray
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