Mindray Builds a Digital Bridge for One of Indonesia's Leading Healthcare Group

In Indonesia, famously known as the Land of a Thousand Islands, getting medical care is often a challenging race against both time and distance.

With its scattered islands and challenging road conditions, accessing medical care across regions remains an arduous task for patients in remote areas. Even in Jakarta, notorious for its traffic congestion, a simple trip to the hospital can turn into an hours-long endurance test.

This also presents significant challenges for Mayapada Hospital's management team: managing hospitals across multiple locations often means long trips—by car, train, and plane—which are exhausting and time-consuming.

When hours are lost on the road, timely care and efficient management feel out of reach,

leading to a more complicated situation:

Wealthier patients often travel abroad to get better healthcare, while those from less-privileged backgrounds struggle to find the same standard of care locally.

Statistics show that over one million Indonesians choose to travel abroad for healthcare every year, spending at least 11 billion US dollars.

Mayapada Hospital has set itself the challenging task of winning back at least 1% of Indonesians who usually travel abroad for treatment to get quality care at home.

As one of the largest and most prestigious private medical groups in Indonesia, Mayapada Hospital operates seven hospitals across Jakarta, Surabaya, Bandung, and other regions, providing high-quality care to over one million patients annually, including more than 180,000 inpatients.

To become the healthcare provider of choice, Mayapada Hospital is committed to putting patients first. Through transformative management, world-class development, global talent recruitment, and digital innovation, Mayapada Hospital continues to evolve and develop.

As Mayapada Hospital continues to grow, its drive for superior efficiency and clinical excellence brings inherent challenges in managing a large healthcare network. One critical area is laboratory management, whose challenges include:

How to ensure consistent quality control standards across all hospital laboratories? How to manage scattered laboratory resources more efficiently and connect data across hospitals? How to systematically train and empower personnel?

In March 2024, Mayapada Hospital implemented the Mindray Smart Lab System.

This milestone marked a new chapter in Mayapada Hospital's Intelli-Digital transformation, fundamentally reshaping its laboratory management. With Mindray InnoLab, Mayapada Hospital finally overcame geographical barriers and achieved seamless connectivity among its laboratories nationwide.

Ensuring standardized quality control across hospitals

Previously, the seven hospitals in the Mayapada group operated without a standardized quality control process.

Ensuring better laboratory efficiency without compromising quality—while keeping costs under control—has long been a challenge for Mayapada Hospital.

As Head of Quality Management, Arin faced the ongoing challenge of consolidating quality-control data from multiple hospitals. The process was limited to monthly reports, requiring laboratory managers to collect, compile, and submit data—a process susceptible to delays. In addition, the laboratory occasionally experienced quality issues and oversights during the night shift.

But performing on-site checks at these hospitals would take up more travel time.

Coordinating resources efficiently

According to Dennis, Director of Laboratory Medicine, the most significant improvement has been a lighter workload for the entire team.

In the past, laboratory reagent records were managed manually, a process that was not only time-consuming and labor-intensive but also prone to errors. Inaccurate inventory tracking could result in wasted resources or even equipment downtime.

To make the best use of resources, Dennis hopes to leverage an Intelli-Digital system that allows real-time monitoring of testing across all hospitals, helping each laboratory redistribute tasks for more efficient resource management.

Systematic training

Mayapada's seven hospitals vary in location and patient demographics, and laboratory physicians may offer differing interpretations of test results. Therefore, a more systematic approach to physician training and evaluation is key to the accuracy of test reports.

As mentioned earlier, Dian faced significant challenges with paper-based testing—standardizing processes was difficult, reviewing responses was time-consuming, and coordinating training across multiple hospitals posed even greater challenges.

Training and testing are now carried out online, with a wealth of digital data on specific blood cell sample smears available to help physicians learn and share anytime, anywhere.

During testing, Dian and other laboratory physicians can upload challenging cases to the Mindray InnoLab, where senior clinical pathologists provide remote assistance as if they were there in person.

Removing the barriers to learning and growth empowers individuals to achieve their full potential.

The Intelli-Digital management of Mayapada Hospital's laboratories marks an exciting new chapter in its development, one that represents not only a technological upgrade but also collective progress shared by all its members. Going forward, Mindray will remain a trusted long-term partner to Mayapada Hospital, supporting its vision of patient-centered care through innovative solutions.

Mindray is committed to working with global healthcare providers to harness Intelli-Digital innovation for good, advancing medical technologies to make healthcare more accessible.