Mindray Builds a Digital Bridge for One of Indonesia's Leading Healthcare Group
In Indonesia, famously known as the Land of a Thousand Islands, getting medical care is often a challenging race against both time and distance.
With its scattered islands and challenging road conditions, accessing medical care across regions remains an arduous task for patients in remote areas. Even in Jakarta, notorious for its traffic congestion, a simple trip to the hospital can turn into an hours-long endurance test.
This also presents significant challenges for Mayapada Hospital's management team: managing hospitals across multiple locations often means long trips—by car, train, and plane—which are exhausting and time-consuming.
When hours are lost on the road, timely care and efficient management feel out of reach,
leading to a more complicated situation:
Wealthier patients often travel abroad to get better healthcare, while those from less-privileged backgrounds struggle to find the same standard of care locally.
Statistics show that over one million Indonesians choose to travel abroad for healthcare every year, spending at least 11 billion US dollars.
Mayapada Hospital has set itself the challenging task of winning back at least 1% of Indonesians who usually travel abroad for treatment to get quality care at home.
Connecting the Islands
Overcoming Laboratory Fragmentation in Mayapada Hospital
As one of the largest and most prestigious private medical groups in Indonesia, Mayapada Hospital operates seven hospitals across Jakarta, Surabaya, Bandung, and other regions, providing high-quality care to over one million patients annually, including more than 180,000 inpatients.
To become the healthcare provider of choice, Mayapada Hospital is committed to putting patients first. Through transformative management, world-class development, global talent recruitment, and digital innovation, Mayapada Hospital continues to evolve and develop.
Navin Sonthalia
Chairman of Mayapada Hospital
Mayapada Hospital is leading a transformation initiative called “Deliver Better Care.” The idea is simple: when every team member at Mayapada Hospital delivers improved care, patients ultimately enjoy a higher standard of healthcare.
As Mayapada Hospital continues to grow, its drive for superior efficiency and clinical excellence brings inherent challenges in managing a large healthcare network. One critical area is laboratory management, whose challenges include:
How to ensure consistent quality control standards across all hospital laboratories? How to manage scattered laboratory resources more efficiently and connect data across hospitals? How to systematically train and empower personnel?
Building an Intelli-Digital Bridge to Overcome Management Challenges
In March 2024, Mayapada Hospital implemented the Mindray Smart Lab System.
This milestone marked a new chapter in Mayapada Hospital's Intelli-Digital transformation, fundamentally reshaping its laboratory management. With Mindray InnoLab, Mayapada Hospital finally overcame geographical barriers and achieved seamless connectivity among its laboratories nationwide.
Ensuring standardized quality control across hospitals
Previously, the seven hospitals in the Mayapada group operated without a standardized quality control process.
Ensuring better laboratory efficiency without compromising quality—while keeping costs under control—has long been a challenge for Mayapada Hospital.
As Head of Quality Management, Arin faced the ongoing challenge of consolidating quality-control data from multiple hospitals. The process was limited to monthly reports, requiring laboratory managers to collect, compile, and submit data—a process susceptible to delays. In addition, the laboratory occasionally experienced quality issues and oversights during the night shift.
But performing on-site checks at these hospitals would take up more travel time.
With the Mindray InnoLab, quality-control data across all seven hospitals is now seamlessly consolidated in real time. This gives Arin a clear, comprehensive overview on a single dashboard, allowing for swift and informed decisions. The system's automatic alerts instantly flag discrepancies, ensuring no potential issues go unnoticed.
Mayapada Hospital is proud to announce that it has now achieved 100% standardization in quality control management across all its hospitals.
Arin Herkilini
Head of Quality Management at Mayapada Hospital
The Mindray InnoLab helps us eliminate quality-control errors and ensures consistent management.
Coordinating resources efficiently
According to Dennis, Director of Laboratory Medicine, the most significant improvement has been a lighter workload for the entire team.
In the past, laboratory reagent records were managed manually, a process that was not only time-consuming and labor-intensive but also prone to errors. Inaccurate inventory tracking could result in wasted resources or even equipment downtime.
To make the best use of resources, Dennis hopes to leverage an Intelli-Digital system that allows real-time monitoring of testing across all hospitals, helping each laboratory redistribute tasks for more efficient resource management.
By integrating all testing devices, the Mindray InnoLab gives Dennis real-time visibility across hospitals, allowing him to monitor reagent usage, plan timely procurement, and allocate testing workloads based on regional needs—ensuring optimal resource utilization and consistent testing efficiency.
True ease of use isn't just about having less on your hands—it's about having less on your mind.
Dennis Jacobus
Director of Laboratory Medicine, Mayapada Hospital
Mindray InnoLab bridges information gaps and delivers high-quality data, enabling us to advance healthcare across Indonesia.
Systematic training
Mayapada's seven hospitals vary in location and patient demographics, and laboratory physicians may offer differing interpretations of test results. Therefore, a more systematic approach to physician training and evaluation is key to the accuracy of test reports.
As mentioned earlier, Dian faced significant challenges with paper-based testing—standardizing processes was difficult, reviewing responses was time-consuming, and coordinating training across multiple hospitals posed even greater challenges.
Training and testing are now carried out online, with a wealth of digital data on specific blood cell sample smears available to help physicians learn and share anytime, anywhere.
During testing, Dian and other laboratory physicians can upload challenging cases to the Mindray InnoLab, where senior clinical pathologists provide remote assistance as if they were there in person.
Removing the barriers to learning and growth empowers individuals to achieve their full potential.
Together for a New Benchmark in Global Healthcare Cooperation
The Intelli-Digital management of Mayapada Hospital's laboratories marks an exciting new chapter in its development, one that represents not only a technological upgrade but also collective progress shared by all its members. Going forward, Mindray will remain a trusted long-term partner to Mayapada Hospital, supporting its vision of patient-centered care through innovative solutions.
Jon Lie Sarpin
Vice President of Mayapada Hospital
We aim to strengthen our partnership with Mindray through joint innovation projects. With Mindray's support, our goal is to make Mayapada Hospital a benchmark for patient-centric, technology-driven healthcare in Indonesia.
Mindray is committed to working with global healthcare providers to harness Intelli-Digital innovation for good, advancing medical technologies to make healthcare more accessible.