BeneHeart C Series AED: Non-rechargeable public automated external defibrillator

2026-01-28

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Mindray Medical Australia Pty Ltd is conducting a product correction for the BeneHeart C Series Automated External Defibrillator (AED). 


The operator’s manual is being updated to help users better understand the impact of the Wi-Fi settings on battery life, and information on the electrode pads detection function.

On this page
  • Product details
  • What is the problem?
  • What is the risk?
  • What should I do?
  • Further information

Product Details

ARTG Number Product Model(s)
166368 BeneHeart C Series
Automated External Defibrillator 		BeneHeart C2
BeneHeart C2 Fully Automatic
BeneHeart C1A
BeneHeart C1A Fully Automatic

What is the problem?

Wi-Fi/Network Configurations and Battery Life

When the equipment is configured with the Wi-Fi/cellular turned on, it automatically sends self-test reports by default, which consumes extra battery power. In some network configurations, this could lead to a shortened battery life.

 

Electrode Pads In-position Detection

The device automatically checks that new electrode pads have been attached after use, before shutdown. If new electrode pads aren’t connected, the status light on the device will flash red. The manual has been updated to make this information clearer.

What is the risk?

A low battery may cause the device to fail to power on leading to delayed therapy. If new electrode pads aren’t connected after use, this may also lead to a delay, as it must be resolved before delivering therapy. This may impact the effectiveness of resuscitation efforts.

What should I do?

  • Review the new electronic manual supplied by Mindray Medical Australia - BeneHeart C & BeneHeart S Series Automated External Defibrillator Operator's Manual
  • As outlined in the manual, if the on-screen battery symbol indicates battery power is low or almost depleted, replace the battery immediately. 
  • Contact Mindray Medical Australia to disable the automatic sending of self-test reports via WiFi/cellular, if this function is not needed.
  • After patient therapy is complete, disconnect used electrode pads and plug in the pads connector of new electrode pads before turning off the equipment.
  • The Mindray BeneHeart C Series AED can be used as per routine practice.

Further information

Please contact Mindray Medical Australia on 1800 793 011 or email service.au@message.mindray.com for further information.

 

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