Technical Support
The best customer service technician is the one you never have to see.
We are Ready to Assist You
Through vigilant remote technical support, we at Mindray, are constantly working to ensure that your Mindray systems when installed are fully operational and up to date. However, we know that the unexpected can occur from time to time. When it does, know that we have your back. The Mindray Technical Support team is strongly committed to maintaining the uptime of your systems and is ready to offer you expert support whether remotely (when applicable), via phone, or in person.
Field Service Organization
Our Field Service Organization consists of field service engineers and managers who are:
- Available 24/7
- Fully trained in our corporate training facilities
- Continually kept abreast of latest product information
- Fully stocked with service parts and loaner or rental equipment
- Ready to respond to requests for service within two hours
Each field service engineer is committed to ensuring uninterrupted operation of your systems and your continued satisfaction
Mail-In Service (Remote Service)
Ready to meet your mail-in service and maintenance needs, the Mindray Repair Centers are proud to deliver cost-effective repair and rapid turn-around.
With a single phone call you can:
- Schedule timely cost-effective service
- Arrange for loaner equipment to minimize downtime while equipment is being serviced
- Be assured that your equipment is being serviced by highly trained professionals
Replacement/Repair Parts
We only use Mindray certified replacement parts, diagnostic software, preventive maintenance kits and accessories.
Dispatch Call Center
With a single call to our Dispatch Call Center you can schedule timely, cost effective service quickly and efficiently. Our resources are available 24/7.
To schedule service call:
877.913.9663 (toll free)
650.316.3199 (outside North America)
We are available to speak with you live Monday – Friday (excluding U.S. holidays)
Patient Monitoring and Anesthesia: 8:30 a.m. to 5:30 p.m. ET
Ultrasound: 8:00 a.m. to 8:00 p.m. ET
After hours, our centralized resources will respond to your call and will access the appropriate support resources to assure timely communications and the most effective response.
You can also report an issue using this form
Mindray Repair Centers
Our Repair Centers are located in Mahwah, New Jersey and San Jose, California. Each location is staffed with a team of professional service specialists.
