With global service network, Mindray provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical Support

Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Mindray.

Spare Parts Support
Mindray and its subsidiaries have enough spare parts inventory for all products for at least 7 years after production is officially stopped.

Training
Mindray and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.

Field Service
Mindray service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Mindray service providers. The type of field services provided in different regions may vary according to local service providers.

Upgrade
Mindray has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.

Service Contract
Mindray and its subsidiaries offer a multiform service contract to customers. Please contact your local subsidiary for details.

On Demand Service
Mindray and its subsidiaries provide an on demand service to customers and distributors by agreement.

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