Global Call Center
With global call center network, we can support the global service inquiry by different counties and languages. Just call our toll free numbers for a direct line to our Customer Support Specialist. Provide the instrument serial number and brief description of the issue and our specialist will guide you over the phone to help fix it without and delay! For toll free numbers, please click here：Contact Us
Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Mindray.
Spare Parts Support
Mindray and its subsidiaries have enough spare parts inventory for all products for at least 7 years after production is officially stopped.
Mindray and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand.
Mindray service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.
*Field service may be provided by authorized Mindray service providers. The type of field services provided in different regions may vary according to local service providers.
Mindray has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance.
*Upgrade may not be applicable for some models.
Mindray and its subsidiaries offer a multiform service contract to customers. Please contact your local subsidiary for details.
On Demand Service
Mindray and its subsidiaries provide an on demand service to customers and distributors by agreement.