Customer Service

Service Agreement Features

The following service agreement options are offered in the United States. Consult with the distributor in your local market outside the United States for specific needs. The basis and success of a service agreement starts with the agreement's foundation. The foundation includes the following options, which you the customer build upon to satisfy your needs and budget.

 

  • Preventive Maintenance Visits - during preventive maintenance visits all covered equipment will undergo operational and functional inspection along with field calibration. All covered equipment is checked for patient safety and a written record of services performed is provided to the customer.
  • Performance Safety Inspection Visit - during performance safety inspection visits all covered equipment will undergo operational and functional inspection. All covered equipment is checked for patient safety and a written record of service performed is provided to the customer.
  • Service Calls - the number of service calls can be limited or unlimited dependent upon the facilities needs. All labor, travel and parts (excluding consumable items) are covered under the service agreement.
  • Bio-Medical Assistance Programs - are programs that have been developed specifically to assist customers with competent staffing who maintain our equipment themselves.

For additional information call 1-800-288-2121 extension 7879 to speak with our Agreement's Administrator.