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Return Policy
Any material to be serviced or returned to Mindray, the following procedures should be followed:
Obtain return authorization:
Contact the Technical Support Department and obtain a RMA (Return Materials Authorization) number. The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible. Please provide the model number, serial number, and a brief description of the reason for return.
Freight policy:
1. Within Warranty: The customer is responsible for freight & insurance charges when the equipment is shipped to Mindray for service (this includes custom charges). Mindray is responsible for the freight & insurance charges from Mindray to the customer.
2. After Warranty: The customer is responsible for any freight & insurance charges for returned product.
The equipment should be returned to the following address after obtaining return authorization:
Asia Financial Solutions Limited
Unit B, 6/F., Dragon Centre, 79 Wing Hong Street
Cheung Sha Wan, Kowloon, Hong Kong
Tel: +852 2959 1519
Fax: +852 3012 1784
E-mail: mindray@pacific.net.hk; grace.pan@mindray.com.cn
Contact person: Mr. John Cheng (c/o Ms. Grace Pan)
Maintenance
Warranty policy:
Mindray warrants new equipment to be free from defects in workmanship and materials for a period of 18 months (six months for accessories) from the date of shipment under normal use and service. Mindray's obligation under this warranty is limited to repairing, at Mindray's option, any part which upon Mindray's examination proves defective.
The warranty shall not extend to any instrument that
1) has been subjected to misuse, negligence or accidents;
2) caused by modification or repair by anyone except Mindray or Mindray designated person;
3) from which Mindray's original serial number tag or product identification markings have been altered or removed
4) or any product of any other manufacturer.
Mindray warrants the repair and service referring to CE rules. Parts will be avaible for a maximum period of seven (7) years after any equipment has been discontinued. Parts shall include all materials, instructions, diagrams and accessories that were furnished with the standard models.
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