|
Return Policy
Any material to be serviced or returned to Mindray, the following procedures should be followed:
Obtain return authorization:
Contact the Technical Support Department and obtain a RMA (Return Materials Authorization) number. The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible. Please provide the model number, serial number, and a brief description of the reason for return.
Freight policy:
1. Within Warranty: The customer is responsible for freight & insurance charges when the equipment is shipped to Mindray for service (this includes custom charges). Mindray is responsible for the freight & insurance charges from Mindray to the customer.
2. After Warranty: The customer is responsible for any freight & insurance charges for returned product.
The equipment should be returned to the following address after obtaining return authorization:
DCL Global Logistics (HK) Ltd
Unit 26, 10/F, Metro Centre PH 1, NO. 32 Lam Hing Street, Kowloon Bay, Hongkong.
Tel: +852-3521 1034 Fax: +852-3528 0058
E-mail: vmi@hkdms.com ; jessica.li@mindray.com; shirley.zou@mindray.com
Attn: Mr. Derrick Yiu Cell-phone#9520 0300
Contact person: Delephia Chan (c/o Ms. Jessica LI, Ms. Shirley ZOU)
* Authorized Agent
|
