|
|
|
|
Mindray and its distributors have to ensure that the quality of products and services delivered to end-users are of the highest quality. To achieve this objective, Mindray has established a technical team to provide support to distributors, and many distributor service teams to provide maintenance and service to end-users.
|
|
|
|
|
|
|
Three-level Service Network
Distributors Service->Overseas Office Service->Headquarters Service. With ten overseas offices, Mindray's global service network is growing rapidly and keeping closer communications between the company and its clients.
Global framework for specialised technical support:
Local engineers in overseas offices Headquarters Customer Service team
Headquarters technical support specialists Headquarters R&D team and related team
|
|
|
|
|
|
|
Training and skills development have become essential ingredients in ensuring the efficiency of service staff.
Training programmes, together with hands-on practice and field experience, produce better knowledge of supporting Mindray products. As a result, our service engineers know how to keep your devices operating at peak performance.
Classroom Training On-site Training E-Training
|
|
|
|
|
|
|
Technical Support—Mindray service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Mindray.
|
|
|
|
|
|
|
Online documentation and software for your Mindray products can be downloaded free of charge with Mindray service agreements. Our searchable database includes hundreds of manuals and software details, conveniently organised so you can find the technical information you need immediately.
|
|
|
