The country currently has a population of over 261 million and a total of 2,667 hospitals offering 326,424 beds, according to the Indonesia Ministry of Health. This means that for every 1,000 Indonesians, there are only 1.2 beds available, and most of these medical facilities are highly concentrating in the 5 major cities.
As for the status quo: healthcare demand is surging, inpatient facilities are expanding, and the service needs to be more affordable.
McDonald’s-like Prices, Five Star Hotel-like Service
Siloam Hospitals Lippo Village was established in 1996, with advanced clinical centers in cardiology, neuroscience, orthopedics and radiosurgery etc.
*Singapore Airlines is ranked as the number 1 world’s best airline for 2018 by Skytrax.
Not just the Products, It’s the Solution
Siloam started the firm partnership with Mindray about 7 years ago when the group just opened 5 new hospitals and was searching for integrated solutions for each department. At the time when medical device deals were still mostly product-oriented in the market, the comprehensive Mindray solutions were decidedly impressive, particularly the OR solution.
Mindray OR solution
All these devices work perfectly well with each other as a comprehensive solution, making equipment procurement significantly easier and more cost-effective. Most importantly, this allows clinical workflow to become remarkably more efficient.
The Robust Partnership That Began with Some Apprehension
When Mindray was first introduced to the doctors and nurses, they didn’t have much faith in this unheard-of brand. However, having tried out four sets of surgical equipment in the OR already, very soon the uncertainty and reluctance were completely dissipated by the sheer quality of the Mindray products and service.
The devices were stable and easy to use, providing reliable and precise patient data; the customer service team was reliable and highly responsive to their needs; and sufficient training was given to staff to ensure quick understanding of processes and operations – an entirely different experience from what they originally expected.
Today, Mindray is continuously supporting the Siloam Group to explore its full potential with quality equipment, professional staff training and education, and many other value-added services. Consistent with our vision, Mindray will continue our commitment to making quality healthcare more accessible for people in need across the world.
Just as Dr. Mochtar Riady concluded, “I believe that Mindray will play a significant role in the future healthcare market.”
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